Not Happy with Your Order

If you are not happy with your purchase or it seems to be different than what you expected, please contact us via email at [email protected]. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your orders.

To review your request and proceed with the resolution quickly and effectively, please include a photograph of the item that you received and let us know why you are not happy with your order.

We will use the information to review your order and improve our service and product.

Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you any solution.

Wrong, Damaged, or Low-Quality Items

If the product is defective or does not properly function as advertised, feel free to contact us. We will take responsibility for any damage that occurred during the production process and delivery.

To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We will use this information to help you with your order, and eliminate errors in the future.

Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

Refund Time

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Credit card: Up to 10 business days

Paypal: 3 to 5 business days

Additional Notes

• Customers do not need to return the goods and do not take any costs, as soon as there is a problem that is clearly determined by the supplier, we will begin to refund the customer.
• These items are refundable only in new, unused condition
• Customers just need to contact via email: [email protected] and send pictures proving the problem related to the product.