Shipping Policy
1. Which Countries Do You Ship Your Products To?
We can ship worldwide.
2. How is The Delivery Time Calculated?
When processing with your order, we consider these factors when calculating the Estimated Delivery Date:
- Order Processing: After your payment is authorized and verified, we will start processing your order, all of our items are custom-made-to-order and handcrafted to the highest quality standards, so this process often takes 3-7 business days (most of orders leave the warehouse within 5 days), please be patient with us.
-
Shipping Time: The shipping time is calculated from the date the items are shipped out, not the date when the order is placed. Please refer to the following shipping tables for the shipping time of each product.
For customers in the US:
| Product | Shipping time |
|---|---|
| 2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt) | 7-15 business days |
| 3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt) | 10-20 business days |
| Fleece And Sherpa Blankets | 7-15 business days |
| Quilt Blankets, Bedding Set | 7-20 business days |
| Area Rug | 7-20 business days |
| Nameplate | 7-20 business days |
| Shower Curtain | 7-20 business days |
| Tapestry | 7-20 business days |
| Mug | 7-15 business days |
For customers outside the US:
| Product | Shipping time |
|---|---|
| 2D Shirt (T Shirt, Pullover Hoodie, Crewneck Sweatshirt, Long Sleeve, Tank Top, V-Neck Shirt | 7-15 business days |
| 3D (All Over Print) Shirts, Polo Shirt, Hawaiian Shirt, Ugly Sweatshirt | 10-20 business days |
| Fleece And Sherpa Blankets | 10-20 business days |
| Quilt Blankets, Bedding Set | 10-20 business days |
| Area Rug, Door Mat | 10-20 business days |
| Nameplate | 10-20 business days |
| Shower Curtain | 10-20 business days |
| Tapestry | 10-20 business days |
| Mug | 7-15 business days |
* Please note that the shipping times may be longer during the holiday season or due to unforeseen circumstances. If there will be a significant delay in shipment of your order, we will contact you via email.
Please make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender.
3. How Much is The Shipping Charge?
At our store, we charge a flat rate shipping fee of $4.95 per order, no matter how many items are in the order. This policy applies to all orders placed through our website. We believe in providing clear and honest pricing for our customers, which is why we implemented this flat rate fee. Our goal is to make our products more accessible to everyone by offering fair and transparent shipping costs. Thank you for choosing our store, and please let us know if you have any questions.
4. How to Track the Order?
To track your Ginate order, please visit our website at https://ginatee.com/track-order/ and enter your Order ID and Billing Email in the appropriate fields. You can find this information in the order confirmation email that was sent to you after you placed your order. We encourage you to check your order status regularly for any updates or changes, including tracking information.
If you have any questions or concerns regarding your order, please contact our customer support team, and we’ll be happy to assist you. Thank you for choosing Ginate!
5. Shipping Policy Disclaimer and Potential Delays.
We strive to provide a seamless and satisfying shopping experience for all of our customers, including timely delivery of your orders. However, there may be unforeseen circumstances such as tax-related issues or carrier delays that could cause a delay in your delivery. In such cases, we will work closely with both the customer and the carrier to resolve the issue as soon as possible. We also ask for your patience during high volume holiday seasons or times of epidemics where delivery may be delayed by an additional 5-7 days.
In the event that your order is significantly delayed and you do not receive your product within a reasonable time frame, please do not hesitate to contact us for a refund.
We believe in transparent pricing for our customers, which is why we do not charge any additional fees beyond our flat rate shipping fee of $4.95 per order, regardless of the number of items in your order.
Please note that the estimated delivery times listed on our website are just that – estimates. While we make every effort to deliver your orders within the estimated time frame, unforeseen circumstances such as weather or carrier issues may result in longer delivery times. We appreciate your understanding and support, and we are always here to assist you with any questions or concerns you may have regarding your order.